The Visionary Chronicles | Marketing Metrics | Develop a Roadmap to Success

The Visionary Chronicles Podcast

CHRONICLE: July  10th, 2023

PODCAST: Marketing Metrics | Develop a Roadmap to Success

We know that Marketing Metrics matter and are essential to defining brand ROI. They establish marketing discipline, decision-making, investment analysis, assessing the effectiveness of critical activities, and validating how business outcomes are achieved.

It is how we determine, assess, and manage these metrics to build an effective marketing strategy that provides tangible brand equity benefits and a realized ROI.

The first step in building your Roadmap is determining the most critical data points to construct an analysis of brand investment value.

Metric Data Point Analysis

• Do these metrics impact revenue (P/L) or the brand equity value/goodwill (balance sheet)?
• Do the metrics define the past (previous) or the future (lifetime value)?
• Are the metrics static (period demand generation) or dynamic (ongoing demand build)?

The Roadmap to the Value of Defining Marketing Metrics:

1. Campaign Metrics | Effectiveness, ROI through click-through rates, and visits.
2. Satisfaction Metrics | Customer satisfaction through NPS (net promoter score) or revenue.
3. Brand Metrics | Brand affinity or brand equity valuation increase.
4. Customer Acquisition/Attrition | Process to determine customer churn rate.
5. Corporate Metrics | Enterprise value translation through corporate Culture, HR, or potential M&A value.

You must initial the analysis with metrics that track marketing investment performance, such as promos. Then, determine and measure the outcome and compare it to the expectations, such as;

• Click-Throughs?
• Customers Visits?
• Do the results justify the investment?
• How effective and efficient was the marketing strategy?
• Were you able to determine ROI?

The most common marketing ROI formulas are;

TOTAL: Marketing Return on Investment

• MROI (%)= Incremental revenue attributable to marketing ($) during the period  – Marketing spending ($) ÷ Marketing spending ($)= % ROI

FUNNEL: Marketing Return on Investment (LiquidMind action sports customer example)

The campaign cost ($30,000) generates 6,000 views of the video. Historical tracking projects 12 of the viewers will become qualified leads within 6 weeks, and 10 % will convert to revenue within 6-9 months = 72 sales. At a profit of $500/sale = $36,000 in revenue.

• Funnel MROI – $36,000-$30,000/$30,000 = 20% MROI

CUSTOMER EQUITY: Marketing Return on Investment (LiquidMind banking customer example)

Customer retention/attrition valuation; 10,000 customers, @ $2,000 annual profit/customer. The current attrition rate = 20%, invest $4M, and the goal is to reduce it to 17%.

Before; 10,000 * $2,000/20% – $100M

After; 10,000 * $2,000/17% = $117M

Customer Equity MROI; $17.6M (increase) – $4M(marketing)/$4M (marketing) = 340% MROI 

These marketing metrics need to be combined with other metrics. Still, the most important ones are revenue growth, which realizes a tangible ROI, and customer satisfaction through the Net Promoter Score.

The marketing team can measure the Value of brands equity value growth through other more intangible metrics such as;

• Brand awareness
• Brand consideration
• Brand preference
• Brand quality and point of difference
• Brand affinity
• Brand positioning
• Brand culture

In looking at brand marketing metrics, a recent study of CMOs in 2021 found the following are the most important for determining ROI.

• Revenue
• Digital Marketing Performance
• Lead Generation
• Content Engagement
• Lead Generation
• Customer Engagement/Experience
• Campaign Costs

As you can see, marketing metrics are important, but determining tangible benefits is of the utmost importance.

At LiquidMind (LiquidMindsite.com), we work with our brands to set a cohesive marketing strategy, activation plan,  ongoing investment analysis, and brand equity development and growth determination.

Stay True, Stay Authentic, be Different, and be Great!

Enjoy the Journey!

Bryan Smeltzer, President

LiquidMind Inc.

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